Privacy Policy

Last Updated: May 7, 2026

Welcome to Omrath Travels.

We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, social media pages, or communicate with us through WhatsApp, Instagram, Facebook, phone or email.



Information We Collect

We may collect the following information from customers:

  • Full Name
  • Phone Number
  • Email Address
  • Pickup and Drop Location
  • Travel Dates
  • Passenger Details
  • Payment Information (excluding card details)
  • WhatsApp chat information
  • Booking history

We may also collect basic technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data


How We Use Your Information

We use your information to:

  • Confirm and manage bookings
  • Provide transportation and travel services
  • Send booking updates and travel information
  • Respond to customer inquiries
  • Improve our services and customer experience
  • Send promotional offers and updates (only if permitted)
  • Maintain safety and security


Payment Information

Payments may be collected through:

  • UPI
  • Bank transfer
  • Wallet payments
  • Cash (where applicable)
  • Online payment gateways
  • PhonePe payment gateway
  • Razorpay payment gateway

We do not store debit card, credit card, CVV, or banking credentials on our servers.

Payment information is securely processed by PhonePe or Razorpay and banking partners according to their security standards.



PhonePe Payment Processing

When you make a payment through PhonePe, your payment information is processed directly by PhonePe in accordance with their policies.

Please review:


Omrath Travels does not control and is not responsible for PhonePe’s privacy or security practices.



Razorpay Payment Processing

When you make a payment through Razorpay, your payment information is processed directly by Razorpay in accordance with their policies.

Please review:


Omrath Travels does not control and is not responsible for Razorpay’s privacy or security practices.



Sharing of Information

We do not sell or rent your personal information.


We may share information only with:

  • Drivers and operational staff for trip coordination
  • Payment service providers
  • Government authorities when legally required


WhatsApp, Instagram & Facebook Communication

When you contact us through:

  • WhatsApp Business
  • Instagram
  • Facebook

your communication may also be subject to the privacy policies of Meta Platforms.



Cookies and Tracking

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Understand visitor behavior
  • Measure advertising effectiveness

You may disable cookies through your browser settings.



Data Security

We implement reasonable security measures to protect your information from:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Loss

However, no online platform can guarantee 100% security.



Refund Policy

Refunds, where applicable, may be processed:

  • Through PhonePe
  • Through Razorpay
  • Bank transfer
  • Original payment method

Refund timelines may depend on banking and payment gateway processing times.



Your Rights

You may request to:

  • Access your information
  • Correct inaccurate details
  • Delete your data
  • Opt out of promotional communication

To make such requests, contact us on: mail@omrath.in



Third-Party Links

Our website or social media pages may contain links to third-party websites.

We are not responsible for their privacy practices or content.



Children’s Privacy

Our services are not directed toward children under the age of 18 without parental supervision.



Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on our website with the revised date.



Contact Information

Omrath Travels

📍Location: Lucknow, Uttar Pradesh, India

📞WhatsApp/Phone: +91 85500 10800

📬Email: mail@omrath.in

🌐Website: www.omrath.in



Consent

By using our services, website or contacting us through phone, WhatsApp, Instagram, or Facebook, you consent to this Privacy Policy.